Support
Something broken, billing question, feedback, or just want to tell us which companion is your favorite? We read everything.
Email: [email protected]. We usually reply within one business day.
Fast fixes
- Purchases not showing: open Luna, go to Settings and tap Restore Purchases. Make sure you are signed in with the Apple ID that bought them.
- Cancel or change a subscription: iPhone Settings, tap your name, tap Subscriptions, choose Luna. Full walkthrough here.
- Refunds: Apple handles all App Store refunds at reportaproblem.apple.com.
- Delete your data: in-app Settings, then Delete account, or email us and we will do it for you. Details in the privacy policy.
- Calls not connecting: check your connection, then force-quit and reopen the app. Voice calls need a stable network.